Return & Refund Policy

We want you to be happy with what you buy. We try to offer great, new, and perfect products. If something is not what you expected or does not fit, you have 90 days from when it was delivered to send it back for a refund or to swap it for a different size/item. Our goal is for you to shop easily and without worry, so we made our return process simple and clear.

Easy Returns

If you don’t like what you bought, you can send it back to us.

  • You have 30 days to return your order. This starts the day you get it.

  • We want you to feel safe and happy when you shop here!

Return Conditions

You can return an item if it is:

  • New (not used or worn)

  • In its original condition

  • Returned with all tags and original packaging

Items You Cannot Return

You cannot return items that are:

  • Customized

  • Personalized

  • Specially made on request

Return Shipping Costs

Who Pays for Returns?

The customer pays the shipping cost for all returns.
This includes returns for size issues or if you changed your mind.

Refund Method & Processing Time

  • Refund Method: We refund the same card or account used to make the purchase.

  • Processing Time: After we receive and check your returned item, it takes 5 to 7 business days to send your refund.

  • Shipping Costs: Original shipping fees are not refundable, unless the mistake is from our side.

Exchanges

  • You can exchange your item for a different size, color, or another product of equal value within 30 days.

  • We will ship your new item after we receive and verify your return.

Damaged, Defective, or Incorrect Items

If you received something damaged, defective, or not what you ordered:

  • Contact us within 2 days of delivery.

  • We will arrange a replacement or a full refund.

How to Request a Return or Refund

Please contact our support team with your order details:

📧 Email Us: [email protected]

Include the following:

  • Your order number

  • Reason for return

  • Photos (if your item is damaged or incorrect)

Frequently Asked Questions

Who can help me find the right size?

Our fitting support team is here to help!
You can use the live chat on our website or send us an email.

Will I be notified once my return or exchange is processed?

Yes! We will email you when your return or exchange is completed.

What if the color of my item looks different?

Colors may appear slightly different due to lighting during photography or differences in screen display.